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Sustainability

Grievance Submission

The company offers various avenues for the public and other stakeholders to submit complaints. These include:

  • The company website (https://grievance.dsn.co.id/) which also allows for anonymous reporting of grievances.
  • For the palm oil business unit, all grievances are directed to the Head of CSR Operation Department. If the issue cannot be resolved immediately, it will be coordinated with the Head of Plantation/Factory Area and if necessary, the Director of the Company. The CSR Department is responsible for communicating the findings and engaging with the affected party.
  • In the Wood Product Business Unit, product reports are submitted to WP Engineered Flooring’s Marketing Team and WP Panel’s Head of Quality Assurance Department.